tg333 Privacy Policy

1 Who We Are

tg333 ("we", "us", "our", "the Platform") operates the online sports betting and casino platform accessible at https://tg333.io and via any associated mobile applications or downloadable clients. tg333 is the data controller responsible for the personal data collected through the Platform.

This Privacy Policy applies to all visitors, registered players, and any other individuals who interact with the tg333 Platform in any capacity. If you have any questions about how tg333 handles your personal data, or wish to exercise any of your rights as described in this Policy, please contact us at [email protected].

By registering an account or otherwise using the tg333 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. Your use of the Platform is also subject to the tg333 Terms & Conditions, which are incorporated into this Policy by reference.

2 Data We Collect

tg333 collects personal data from you directly, automatically through your use of the Platform, and in some cases from third-party sources such as payment processors. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and copies of identity documents (national ID card, passport, or driving licence) provided during account registration or KYC verification.
• Contact Data: Your Bangladeshi mobile phone number and email address, used for account verification, OTP delivery, and correspondence.
• Financial Data: Payment account details for methods such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard; records of all deposit and withdrawal transactions conducted through your tg333 account.
• Technical Data: IP address, device identifiers, browser type and version, operating system, referral URLs, and session timestamps, collected automatically when you access the Platform.
• Usage Data: Detailed records of your betting and gaming activity, including markets wagered on, stakes placed, games played, session lengths, and promotional offers redeemed.
• Communications Data: The content of any written communications between you and tg333, including support chat transcripts, complaint submissions, and email exchanges.
• Marketing Preferences: Your stated preferences regarding promotional communications, including preferred sports (such as cricket BPL, IPL, T20) and preferred gaming categories.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where identity documents submitted for KYC purposes may incidentally contain such information.

3 How We Use Your Data

tg333 uses the personal data we collect for the following purposes:

• Account management: To create and maintain your tg333 player account, verify your identity and age (21+ requirement), and manage your account settings and preferences.
• Service delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods; to settle bets; and to award winnings to your account balance.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other prohibited activities as defined in our Terms & Conditions.
• Responsible gaming: To monitor usage patterns and identify players who may be exhibiting signs of problem gambling, and to apply deposit limits, cooling-off periods, or self-exclusion where necessary.
• Legal and regulatory compliance: To fulfil our Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations, and to respond to lawful requests from authorities.
• Customer support: To investigate and resolve complaints, disputes, or technical issues raised through our support channels.
• Platform improvement: To analyse how players use the Platform and improve its features, performance, and user experience over time.
• Marketing communications: Where you have given your explicit consent, to send you promotional offers, bonus notifications, and seasonal campaign information relevant to events such as BPL, Eid, or IPL.

tg333 does not use automated decision-making processes that produce legal or similarly significant effects on players without human review.

4 Legal Basis for Processing

tg333 processes your personal data on the following legal grounds:

• Contractual necessity: Much of the data processing described in this Policy is necessary to perform the contract between you and tg333 — namely the tg333 Terms & Conditions. Without processing your identity, contact, and financial data, we cannot provide you with a functioning player account, process payments, or settle bets.
• Legal obligation: tg333 is required by applicable law and responsible gaming standards to conduct KYC identity verification, maintain transaction records, apply AML controls, and in some cases report activity to relevant authorities. Processing your data for these purposes is a legal obligation we must fulfil regardless of your consent.
• Legitimate interests: tg333 processes certain technical and usage data on the basis of our legitimate interest in operating a secure, fraud-free, and well-functioning platform. We conduct a balancing test before relying on legitimate interests and ensure that our interests do not override your fundamental privacy rights.
• Consent: Where we send you optional promotional communications or use non-essential cookies, we do so only on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Sharing Your Data

tg333 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We share your data only in the following limited circumstances:

• Payment service providers: We share necessary financial data with payment processors including bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to facilitate deposits and withdrawals. These providers are contractually bound to process your data only as instructed by tg333 and in accordance with applicable data protection standards.
• Identity verification partners: tg333 may use third-party KYC verification services to cross-reference identity documents against official databases. These partners operate under strict data processing agreements with tg333.
• Technology and infrastructure providers: Cloud hosting, content delivery, and platform analytics providers who support the operation of the tg333 Platform. All such providers are vetted and operate under appropriate data processing agreements.
• Game content providers: Certain game providers — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited technical data (such as session tokens) necessary to deliver their game content within the tg333 Platform. These providers do not receive personally identifiable information beyond what is technically necessary.
• Legal and regulatory authorities: tg333 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, or where we believe disclosure is necessary to protect the rights, property, or safety of tg333, our players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the tg333 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer in advance.

All third parties with whom tg333 shares personal data are required to implement appropriate technical and organisational security measures to protect that data.

6 Cookies & Tracking Technologies

tg333 uses cookies and similar tracking technologies on the Platform to support its functionality, maintain your session after login, and gather analytics data that helps us improve the platform experience. The categories of cookies used are as follows:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They include session cookies that keep you logged in during your tg333 session and security cookies that help detect fraudulent activity. These cookies cannot be disabled.
• Functional cookies: These cookies remember your preferences (such as language and display settings) to personalise your experience on the Platform. They are active by default but can be disabled, although doing so may affect Platform functionality.
• Analytics cookies: tg333 uses aggregated, anonymised analytics data to understand how players navigate the Platform, which features are most used, and where technical issues occur. This data does not identify you personally and is used solely for Platform improvement purposes.
• Marketing cookies: Only deployed where you have given your explicit consent. These cookies enable tg333 to serve you relevant promotional content on the Platform based on your activity and preferences.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the tg333 Platform, including the ability to remain logged in across browser sessions.

7 Data Retention

tg333 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account data: Retained for the duration of your active tg333 account plus a minimum of five years following account closure, to satisfy AML and KYC record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping obligations.
• Communications data: Support correspondence and complaint records are retained for a minimum of two years from the date of the final communication in each case.
• Marketing preferences: Retained until you withdraw your consent to receive marketing communications, at which point they are deleted or anonymised promptly.
• Technical and usage data: Typically retained in identifiable form for up to 24 months, after which it is aggregated and anonymised for long-term analytics purposes.

When personal data is no longer required for any legitimate purpose and no legal obligation requires its retention, tg333 will securely delete or anonymise it in accordance with our internal data disposal procedures.

8 Data Security

tg333 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:

• 256-bit SSL encryption: All data transmitted between your device and tg333 servers is encrypted using industry-standard SSL/TLS protocols.
• Two-factor authentication (2FA): All tg333 player accounts are protected by SMS OTP two-factor authentication, requiring confirmation of any login attempt via your registered Bangladeshi mobile number.
• Access controls: Access to personally identifiable player data within tg333 is restricted to authorised personnel on a strict need-to-know basis. All internal access to sensitive data is logged and subject to regular audit.
• Secure payment integrations: Financial transactions are processed through PCI-DSS compliant payment gateway integrations. tg333 does not store full payment card numbers or mobile banking PINs on its servers.
• Vulnerability monitoring: tg333 conducts regular security assessments and monitors the Platform for vulnerabilities, suspicious access patterns, and potential intrusion attempts.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, tg333 will notify affected players without undue delay and take all appropriate remediation steps.

9 Your Rights

As a tg333 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond to all valid requests within 30 days.

• Right of access: You have the right to request a copy of all personal data tg333 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: In certain circumstances, you have the right to request that tg333 delete your personal data. This right is subject to our legal obligations — for example, we may be required to retain transaction records for AML compliance purposes even after account closure.
• Right to restrict processing: You have the right to request that tg333 limit the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You have the right to receive the personal data you have provided to tg333 in a structured, commonly used, machine-readable format, and to transmit it to another controller where technically feasible.
• Right to object: You have the right to object to tg333's processing of your data where that processing is based on legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where tg333 processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

tg333 will not charge you a fee for exercising any of these rights in standard circumstances. We may, however, charge a reasonable fee or decline to act on a request that is manifestly unfounded, excessive, or repetitive.

10 Children's Privacy

The tg333 Platform is strictly intended for adults aged 21 years and above. tg333 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register for an account or use any feature of the tg333 Platform.

If tg333 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the associated account will be closed. Any deposits made by an underage player will be returned net of any winnings, which will be forfeited.

If you believe that a person under the age of 21 has registered on tg333 or is using an account on the Platform, please report this to us immediately at [email protected] so that we can take prompt corrective action.

11 International Data Transfers

tg333 primarily stores and processes player data on servers located within or accessible from Bangladesh and Southeast Asia. However, some of our technology service partners and game content providers (such as Pragmatic Play, Evolution Gaming, and NetEnt) operate infrastructure in other regions, which may mean that certain limited categories of technical data are processed in jurisdictions outside Bangladesh.

Where personal data is transferred outside of Bangladesh, tg333 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. These safeguards may include contractual data processing agreements, standard contractual clauses, or equivalent data protection mechanisms.

If you would like further information about the safeguards in place for any specific international data transfer, please contact us at [email protected].

12 Third-Party Links

The tg333 Platform may contain links to third-party websites or services for informational or functional purposes — for example, links to payment provider portals or game provider interfaces. This Privacy Policy applies solely to personal data collected and processed by tg333 through the tg333 Platform.

tg333 is not responsible for the privacy practices or content of any third-party website or service. We strongly encourage you to review the privacy policies of any third-party services you access via links on the tg333 Platform. Your interactions with those third-party services are governed by their own terms and privacy policies, not by this Policy.

13 Changes to This Privacy Policy

tg333 reserves the right to update or revise this Privacy Policy at any time. When material changes are made to this Policy, we will notify registered players by email to their registered address and/or by displaying a prominent notice on the Platform. The revised Policy will always display an updated effective date at the top of this page.

Your continued use of the tg333 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure by contacting tg333 support. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

14 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about the way tg333 handles your personal data, please contact our dedicated privacy support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy requests: "Privacy Rights Request"
• Response time: tg333 aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 days.
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

If you are not satisfied with tg333's response to a privacy complaint, you may have the right to escalate your complaint to a relevant data protection authority in your jurisdiction. tg333 will cooperate fully with any such authority in the investigation of a complaint.